Refund policy

14 Day Dead on Arrival Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Customer Service for RMA authorization within 14 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Zhoft.

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers' responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund. Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

45 Day Money Back Guarantee

For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however, customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers' responsibility in such cases. Note If you place an order in our store, please add your APARTMENT NUMBER when filling in the address. Otherwise, we will not be responsible for the failure of the goods to deliver. If you want a refund, please contact our Customer Service Team first, our Email address is contact@zhoft.com.