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Frequently Asked Questions

How long does it take to get shipping?

Worldwide shipping: Delivery 10 - 25 working days. 

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. 

(Due to the current global situation, shipments may experience longer delays, but please rest assured your order will still be delivered to you)

Can I track the order?

Tracking numbers will be sent to your inbox automatically after your order has been shipped. You can track the status of the shipment on With the tracking number we sent to you directly to your inbox.

Return policy

- 7 Day Dead on Arrival Guarantee

- 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

- 45 Day Money Back Guarantee

One Year Repair Warranty If you want a refund, please contact our Customer Service Team first, our Email address is

See the return and refund policy

How do I return a ZHOFT product?

Unopened and unused items purchased from may be returned within 14 days of receipt. For more details, please see our return policy.

As soon as your returned item reaches us, we will issue your refund. Please include your full name or order number somewhere in or on the packaging for prompt refund processing.

Note: If you purchased your ZHOFT from a location other than, contact that reseller for a refund.