Contact us

If you have any questions or comments for us, complete the form below with all your contact details and we will get back to you within 24 hours. For a faster response, you may send us a Text Message: +1-(800) 604-7471 Email:

Contact form

Frequently Asked Questions

How long does it take to get shipping?

Worldwide shipping: Delivery 10 - 25 working days. 

estimated delivery dates are based on several factors, including the
destination address and how quickly we can assemble and prepare your
items for shipment. 

(Due to the current global situation, shipments may experience longer
delays, but please rest assured your order will still be delivered to

Can I track the order?

Tracking numbers will be sent to your inbox automatically after your
order has been shipped. You can track the status of the shipment on With the tracking number we sent to you directly to your inbox.

Return policy

- 14 Day Dead on Arrival Guarantee

- 30 Day Unconditional Refund Guarantee for Unopened & Unused Items

- 45 Day Money Back Guarantee

One Year Repair Warranty If you want a refund, please contact our Customer Service Team first, our Email address is

See the return and refund policy

How do I return a ZHOFT product?

Unopened and unused items purchased from may be returned within 14 days of receipt. For more
details, please see our return policy.

As soon as your returned
item reaches us, we will issue your refund. Please include your full
name or order number somewhere in or on the packaging for prompt refund

Note: If you purchased your ZHOFT from a location other than, contact that reseller for a refund.