Frequently Asked Questions

Worldwide shipping: Delivery 10 - 20 working days. 

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment. 

(Due to the current global situation, shipments may experience longer delays, but please rest assured your order will still be delivered to you)

Tracking numbers will be sent to your inbox automatically after your order has been shipped. You can track the status of the shipment on zhoft.aftership.com/?page-name=tracking-page. With the tracking number we sent to you directly to your inbox.

Worldwide shipping: Delivery 10 - 20 working days.

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

(Due to the current global situation, shipments may experience longer delays, but please rest assured your order will still be delivered to you)

After your refund has been processed (and you have received an email confirmation), it may take up to 10 business days for your funds to return to your account. How quickly the refund appears depends on your bank. If you have not received your refund after 2 weeks, contact us to make sure it has been fully processed or contact your bank for a status update.

Unopened and unused items purchased from www.zhoft.com may be returned within 14 days of receipt. For more details, please see our return policy.

As soon as your returned item reaches us, we will issue your refund. Please include your full name or order number somewhere in or on the packaging for prompt refund processing.

Note: If you purchased your ZHOFT from a location other than www.zhoft.com, contact that reseller for a refund.